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Frequently Asked Questions
Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about medication we feature, please email them to support@vghealthnetwork.com or call our Customer Representatives at .


How Do I Place An Order?
When you click an Order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.
In case physician needs to communicate with you to process your medication request, please ensure that you give us an accurate daytime and nighttime telephone numbers as well as email address.

What Happens Once I Submit My Order?
A US licensed physician will review the information you have submitted and either approve or decline your request.

If approved, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you. Your prescription will include information explaining the usage, dose, and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.

After placing your order you will be able to track it's process in real-time by logging into the help desk. When your order ships, the Carrier's (USPS) tracking number will be e-mailed to you so you may track its progress through the Carrier's (USPS) system.

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How Do I Track My Shipment?


You can track the progress of your order directly through the account that you set-up during check-out or with the corresponding carrier website like:
Your Tracking Number will be e-mailed to you as soon as your prescription is filled.


When Is My Order Reveiwed by the DR?

Generaly, all orders are reveiwed no later then 3:00pm EST by our physician. Any Order that comes in after 3:00pm EST will be reviewed the next day.

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Why Does The Carrier (USPS) Say My Order Isn't In Their System?
Your Tracking Number will be e-mailed to you as soon as your prescription is filled which is usually around 4:00pm EST. Your Tracking Number will not be Viewable in the Carrier's (USPS) System until They SCAN THE ORDER INTO THEIR SYSTEM. Which is usually after 8:00pm EST.


Can I Telephone An Order In?

No, not at this time.


Can I Order Medications Without Seeing A Doctor?


In most cases, yes. We encourage regular doctor visits and examinations. However, in some instances, in lieu of a physical exam in a physician's office, the patient can complete an online questionnaire and communicate with one of our US licensed physicians using our secure online communication system. This process will never completely replace traditional medicine, but under certain circumstances, it does provide patients the ability to receive treatment for a number of conditions that may not require an additional physical exam.
For example: If you have recently had an in-office exam with a physician, in many cases you do not need to see another physical to receive a prescription for the medication you need. You can simply ask for your medical history to be reviewed by one of our US licensed physicians. A thorough review of your medical history is often sufficient for one of our doctors to be able to approve and write the prescription.
If the prescribing physician who is reviewing your questionnaire has a question about anything, a customer care specialist will contact you before determining whether or not to approve the prescription.

What happens during the physician's review or consultation?


In this process, you will be asked to complete a questionnaire detailing your medical history and any current conditions or medications that you maybe taking. These are the same type of questions your physician would ask you if you were making an in-office visit.
You may be contacted by the physician who reviews your medical history or by the pharmacist filling your prescription if they need further details prior to approving your request for medication.

What Are Your Privacy Policies, What Is HIPAA and Are You HIPAA Compliant?


HIPPA are national standards to protect the privacy of personal health information. Yes we are HIPAA compliant. Click Here to read our Notice of Privacy Practices.

What Are Your Security Policies?


Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

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How Does An Online Consultation Work?
Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.


Is This Legal?
In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. THIS PHARMACY only utilizes licensed US physicians that practice in the US. Our pharmacies are licensed to ship medication to all 50 states and employ licensed US pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

What Prescription Medications Do You Dispense?
We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our website do not require a physical examination. A thorough review of your medical history is sufficient.

What shipping methods are available?
USPS Express Mail (Overnight for most locations) and USPS Priority Mail (1 - 3 days) are the three methods of shipping that we offer. The rates vary depending on the exact shipping destination.
Once the pharmacy has received your prescription, it will be filled and shipped typically within one business day. We will notify you if there is a problem with your order. When the pharmacy ships the order you will be able to view a Carrier's (USPS) Tracking Number on the by going to the Order Status page.

We are unable to ship orders to P.O. Boxes at this time. We must have an adult signature at time of delivery.

We do not ship outside of the US.

Legacy rfla ships only to the address on the credit card used to pay for the purchase. This requirement protects our customers from fraudulent use of their credit card.


Cancelation Policy
You may cancel your order before your order is shipped by calling .
Doctor Consultation Fee will be charged whether or not the physician approves the medication(s).

Do You Ship Orders Everyday?
We do not process prescription orders on weekends or holidays. If you place an order after 3:00 PM on Friday EST, the order will be sent to the pharmacy and shipped out the following day.

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Can I Return My Medication For A Refund?
We are unable to accept returned prescription medications due to Federal Law.

*SATISFACTION GUARANTEED*
Legacy rfla guarantees your satisfaction with our products and services.
We are committed to offering outstanding quality and service and we are here to serve you 24 hours a day, seven days a week. If you are unhappy with our service, please CONTACT US and let us know the problem. We respond to ALL complaints in a timely manner.

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